Experience, in short form.

Solo · Remote, UT

• Identified the need to replace Solo's legacy proposal platform, built the business case for a new solution, and led the development of Solo Studio, improving design efficiency by 33%.
• Gathered product requirements through customer discovery conversations, support-team feedback, market research, and internal stakeholder input, translating recurring pain points into product priorities.
• Led 40+ product and operational initiatives from discovery and requirements through prioritization, development, testing, and iteration.
• Drove human-in-the-loop AI initiatives, translating emerging technology capabilities into operational workflows that cut average design time from 12 to 8 minutes.
• Coordinated rollout and adoption of Solo Studio across technical and operational teams, managing release readiness, communicating workflow changes, and supporting training as teams transitioned from the legacy platform.
• Partnered with third-party technology providers to evaluate capabilities, resolve integration issues, and translate external technology into scalable product workflows.
• Assessed product and operational performance data, including workflow efficiency, design times, and user feedback, to identify bottlenecks, measure outcomes, and prioritize product improvements.

Estate Guru · Hybrid, UT

• Directed cross-functional operations for an estate-planning software platform, partnering with executives, attorneys, and internal teams to improve service delivery and align business priorities.
• Redesigned and standardized attorney, customer, and internal workflows, contributing to 20% faster settlement and 17% faster legal resolution.
• Coordinated cross-functional initiatives across internal teams and external stakeholders, managing priorities, dependencies, escalations, and process changes from planning through implementation.
• Developed scalable operating procedures, documentation, QA standards, onboarding resources, and escalation frameworks to support consistent execution and organizational change.
• Analyzed workflow performance and recurring operational issues to identify improvement opportunities, recommend changes, and measure outcomes.
• Advised leadership on operational priorities and complex issues affecting attorney relationships, service delivery, and internal performance.

Legacy Legal Plan · Provo, UT

• Provided day-to-day people leadership, including training, workload coordination, timecard administration, coaching, and issue resolution.
• Managed complex client engagements and delivery timelines across multiple accounts, coordinating internal teams, priorities, milestones, and client expectations.
• Identified recurring workflow delays and implemented process improvements that shortened average plan-completion time by 16%.
• Resolved escalations and cross-functional dependencies while maintaining service quality across concurrent client matters.

Traeger Pellet Grills · Salt Lake City, UT

• Organized logistics, budgets, scheduling, and on-site execution for 70+ annual consumer-facing events supporting a $7M revenue goal.
• Led recruiting and coordination for 150+ field representatives, partnering across teams to manage event execution, brand presence, and client-focused engagement.